Data Subject – The data subject is the person whom the data is about
Data Controller – The person or company who determines the purposes for which and the manner in which any personal data are, or are to be processed. F3N Limited are the Data Controller
Data Processor – F3N Limited who processes the data on behalf of the data controller.
Processing – Means storing, handling, processing of any kind of personal data
Who is this for
Terms we will use
F3N Limited, also referred to as “We”, “Us”, “The Company” Registered office Bowland House, Philips Road, Whitebirk Industrial Estate, Blackburn, BB1 5HA registration number 10779528, Registered with the ICO number 00013542525.
“Customer” refers to an organisation or venue registered to use the Orda.uk service.
“User” refers to a person who uses the Orda.uk service whilst present at a customer’s organisation or venue or independently.
“Data”, “information”, refers to any information that is stored, processed or shared on the Orda.uk service. Typical but not exclusive examples of data include, name, email address, mobile phone number, marketing preferences, venues attended in last 21 days.
“Providers” In some instances we will use other providers to supply services on our behalf or on the behalf of Customers. An example would be that we may use a provider to deliver secure payment solutions, support tools or hosting services.
“System” refers to the orda.uk service also referred to as ‘orda’
“Delete”, “Deleted”, refers to the process of removing data from access and search and therefore removing it from future access.
1. Privacy Statement
The Orda.uk service has been designed to allow Customers to record the users attending their premise. It can also be accessed by users to add their contact details
2. Ownership and Reproduction of Data
2.1 The information that a user enters onto the system is stored with their consent. Links to a Customer will be automatically deleted within 21 days unless the user has opted-in to future services that will require that data being held longer.
2.2 The user has the right to request their information is deleted. In this case all remaining data on a user will be deleted within 21 days of their request.
2.3 A customer can create an account and generate unique identities for each venue or location.
2.4 A Customer can request their data and associated links to users is deleted. A request will take up to 21 days to process.
3 Protecting Your Data
3.1 We take data protection very seriously. Our system has been designed to protect your data and we take a range of precautions to keep that data safe.
3.2 All communication across the internet from a user or customer is secured using SSL. SSL is a type of encryption that is used by companies such as banks to keep your bank details safe as they are sent across the internet.
3.3 We use servers that are owned and managed by our data storage providers Microsoft(Azure) and Amazon Web Services (AWS). These are based in the UK & Ireland and store all of the personal information that is added to the system. Azure is used to store personal information and the databases while AWS is used to store images and video content. They are both ISO27001 and ISO 9001 certified providers.
3.4 The system uses a variety of security measures to protect the data stored on it. We use a mixture of encryption and permissions to restrict access of the data to only people authorised to see.
3.5 The system is managed by Us and our partners. Our support team have access to the information on You and are able to support in resetting account information.
3.6 Our development team are able to access the data you have added or has been shared with you. Access is strictly limited to authorised personnel. Access to your data is granted on a case by case basis to resolve issues arising from customer support requests.
4 Using your data
4.1 We will never pass your information or data to any 3rd party for any purpose without your authorisation unless legally obliged or it is required to do so for the purpose of delivering the service which we provide.
4.2 A user may request a copy of the data we hold on the user as per GDPR guidelines.
4.3 Other information we may hold on customers such as account information and contact details will also be held outside of the orda.uk service on 3rd party services such as accounting software and customer support software. Our providers are all GDPR compliant and this information is only held for the period you are a customer and/or legally required periods.
4.4 If requested we can also provide the details we hold as Data Controllers on the systems as described in 4.3.
5.1 When permitted by law, the company and its affiliates, officers, agents and employees will not be responsible for loss of profits, revenues or data, financial losses or indirect, special, consequential, exemplary or punitive damages.
5.2 To the extent permitted by law, the total liability of the company and its affiliates, officers, agents and employees for any claims under these terms, including for any implied warranties, is limited to the amount that the customer paid the company to use the service.
5.3 In all cases, the company and its affiliates, officers, agents, and employees will not be liable for any loss or damage that is not reasonably foreseeable.
6.1 This Agreement shall be governed by and construed in accordance with the laws of England and any disputes in relation to this Agreement shall be heard by the English courts.
6.2 If any part of this Agreement is found by a court to be invalid or unenforceable, the enforceable sections of this Agreement will remain binding upon the parties.
7.1 The company reserve the right to make amendments to this agreement. Any amendments will be communicated by email.